HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
HOW SECURE IS MY PERSONAL INFORMATION?
We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
WHERE ARE SUPRINTS’ PRODUCTS SHIPPED FROM?
Our company partners with global merchants and artisans in order to provide you with the best prices and the most interesting products. This means that the order is shipped from global areas such as United States, Vietnam, Thailand, Malaysia, Hongkong, Switzerland, Singapore …via our partnership with USPS.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Please check more details here: https://www.bonprinz.com/policies/shipping-policy
HOW CAN I KNOW WHERE MY ITEM IS DURING SHIPPING?
When your order is shipped and logistics give us the tracking number(s), we will send the shipping information (tracking link + tracking number) to your email address that you used to place your order. Following the instruction, you will be able to track your order status. You can also enter your tracking number here to track your order: https://www.bonprinz.com/pages/order-tracking
MY TRACKING NUMBER ISN’T WORKING.
Tracking code typically takes 7-10 several business days to update into the online system. Sometimes it will be 10-15 days when logistics has too huge backlogs. So please wait a few days more and then check again. If not, please contact us here
TRACKING SAYS MY ORDER STATUS IS “UNDELIVERED”.
The item was attempted for delivery but failed, this may due to several reasons. Please contact the local post office to make it delivered. The shipping company General explanation: Possible reasons for unsuccessful item delivery attempt: addressee not available at the time of delivery; delivery delayed and rescheduled, addressee requested later delivery, address problem – unable to locate premises, rural or remote areas, etc.
TRACKING SAYS MY ORDER STATUS IS “PICK UP”
Item is out for delivery or arrived at local facility, you may schedule for delivery or pickup. Please be aware of the collection deadline. General explanation: Your package has arrived at a local delivery point. Your package is out for delivery. If you ensure your package has been delivered successfully, please ignore this notice. However, if you haven’t received your package, we’d advise you to contact the carrier to arrange a re-delivery or collect your item. Hint: Generally, the carrier has collection deadline, we’d advise you pickup your package at once, or it might be returned to us – the sender.
TRACKING SAYS MY ORDER STATUS IS “ALERT”
The item might undergo unusual shipping condition, this may due to several reasons, most likely item was returned to sender, customs issue, lost, damaged etc. General explanation: Your package is being returned to sender due to any of these reasons: item refused by addressee; incorrect / illegible / incomplete address; expired retention period; addressee absence; etc. Your package might be retained by customs department due to any of these reasons: contains prohibited goods; importation of the goods is restricted; retained by customs due to tax payable, or any other unspecified reasons. Your package may have suffered damage or been lost during the transportation period. If you ensure your package has been delivered successfully, please ignore this notice. However, if you haven’t received your package and it is under the ‘Alert’ status, then please pay attention: you need to read and analyze the detailed tracking information carefully. Due to complex description of worldwide shipping providers, we can’t auto-detect and determine all the status 100% accurately, hope you understand. If the item was returned, please contact us with the correct and full shipping address.
I GOT WRONG PRODUCT(S)
We are so sorry about this. Although we are trying our best to process orders, our workers sometimes make their mistakes. Please kindly send some actual photos of the one you got together with the shipping label to email@example.com. We will check and may free send a replacement after reviewing them.
I GOT THE PACKAGE(S) BUT ALL MY ORDER HAS NOT BEEN DELIVERED.
If there are too many items per order or the items are from different warehouses or sometimes they are not in stock together, we have to send them separately. There is a unique tracking number for each package. Sometimes all the tracking numbers can not be all sent to your due to our system feature. We are trying to fix this. If you have not got all your order but you have no other tracking number, please kindly contact us.